New Jersey COVID-19 Business Information

Up-to-date information for businesses on reopening from COVID, including rules and guidance that must be followed, economic assistance programs, and other resources.

What if I can’t pay my utilities?

August 21, 2020

UPDATE 8/21/2020: Governor Phil Murphy announced August 21, 2020, that the State’s public water, gas, and electric utility companies regulated by BPU have all agreed to extend their voluntary moratorium preventing shutoffs to both residential and commercial customers during the COVID-19 pandemic until October 15, 2020. Additionally, the utilities will offer residential and commercial customers a flexible and extended Deferred Payment Agreement (DPA) of at least 12 months and up to 24 months. No down payments will be required for this assistance.

Customers may start to receive shutoff notices in September. Should that occur, those customers should contact their utility as soon as possible prior to October 15, 2020, to make arrangements to continue their utility service, to explore enrolling in a DPA, and to learn about what other assistance programs might be available. However, no customer will be shut off before October 15, 2020.

The announcement does not apply to cable and telecommunications companies. Those providers are covered by Governor Murphy’s Executive Order 126 that prohibits these companies from terminating Internet and voice service due to non-payment until 30 days after the current public health emergency has ended.


Governor Murphy has announced that "all New Jersey water companies have voluntarily agreed to suspend shut-offs during this #COVID19 emergency." We recommend that you reach out to your service provider directly to confirm this is their policy.

Electric and Gas

The New Jersey Board of Public Utilities (NJBPU) has also announced that the state’s public electric and gas utilities have universally agreed to suspend service shutoffs statewide in response to the COVID-19 pandemic.

Internet and Phone

The governor's Executive Order 126, which prevents internet and voice service from being terminated or downgraded due to nonpayment, is currently for residential service only.